Upon arrival, we recommend fully inspecting your order. Any packaging or product damage must be recorded in writing to the delivery handler. All claims and disputes must be made to the delivery carrier and our customer service department to ensure proper handling of your return. If you have questions or concerns regarding your return, our customer care representatives are happy to assist to expedite your claim. Product returned for any reason excluding damage must be unused and in new condition. Shipping costs will be deducted from the refund amount as well as any adjustments for less than pristine condition.